Privacy Policy

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data (GDPR), and with Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the guarantee of digital rights (LOPDGDD, the Spanish implementing law), the User is informed of the following.

1. Data Controller

  • Identity: REAL CONSERVERA ESPAÑOLA, S.L.
  • Tax ID (NIF): B36566719
  • Address: Polígono Industrial Sete Pías, Parcela 30, 36635 Cambados (Pontevedra), Spain
  • Email: info@realconservera.com

 

2. Purposes and legal basis for processing

PurposeLegal basis (Art. 6 GDPR)
Management and processing of orders placed through the PortalPerformance of a contract (Art. 6.1.b)
Handling inquiries submitted via contact formsPerformance of a contract / legitimate interest (Art. 6.1.b and 6.1.f)
Sending commercial and promotional communicationsConsent of the data subject (Art. 6.1.a)
Personalisation of browsing experienceConsent of the data subject (Art. 6.1.a)
Compliance with legal obligations (invoicing, tax)Legal obligation (Art. 6.1.c)

Consent for sending commercial communications will be requested expressly, specifically, and independently of other purposes, through a non-pre-ticked consent checkbox. The User may withdraw consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal.

3. Data processed

The data processed are those voluntarily provided by the User through the Portal’s forms (identification, contact details, delivery address) and, where applicable, the data necessary to process payment. The Company does not store full credit card numbers.

4. Retention period

Data will be retained for as long as necessary to fulfil the purpose for which it was collected and, thereafter, for the applicable statutory limitation periods (for reference: tax and accounting obligations, up to 6 years under the Spanish Commercial Code). Data processed for commercial purposes will be retained until the User withdraws consent.

5. Recipients and data processors

Data may be shared with:

  • Logistics providers, solely to manage delivery of orders.
  • Payment service providers, to process transactions.
  • Technology providers (hosting, website maintenance), acting as data processors, with whom the Company maintains the corresponding data processing agreement under Article 28 GDPR.

No international data transfers take place outside the European Economic Area, unless expressly stated for a specific provider, in which case the applicable safeguards will be disclosed (e.g. Standard Contractual Clauses).

6. Rights of the data subject

The User may exercise the following rights at any time by writing to the Company (postal address or email listed in Section 1), enclosing a copy of an identity document:

  • Access to their personal data.
  • Rectification of inaccurate data.
  • Erasure (“right to be forgotten”).
  • Restriction of processing.
  • Objection to processing.
  • Portability of data.
  • Withdrawal of consent given, at any time.

The User also has the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, AEPD), via its electronic office (www.aepd.es), if they consider that the processing of their data does not comply with applicable regulations.

7. Security measures

The Company applies technical and organisational measures appropriate to the risk of processing, in accordance with Article 32 GDPR, to ensure the confidentiality, integrity, and availability of personal data and to prevent its loss, alteration, unauthorised processing, or unauthorised access.

8. Minors

The Portal’s services are intended for adults. The Company does not knowingly collect data from minors without the consent of their parents or legal guardians.

9. Amendments

This Privacy Policy may be amended to reflect legislative or case-law developments. Periodic review is recommended.